FAQ

Managing Your Account

I’ve forgotten my password.

From the Login page on the marketplace you will be able to use the 'Forgotten password' function. You will be taken to a page where you will be asked to enter the following information:

  • Username
  • Email address
  • Enter a new password
  • Confirm new password

If you have entered the details correctly, after you click the ‘Validate’ button you will be sent an email asking you to confirm the password change.

If you do not know any of the details to put into these pages, please contact [email protected] who will be happy to assist you with getting access to your account.

How can I Change my password?

You can change your password by logging into the BizExchange and navigating to the menu My Account > Change Password. You will be taken to the ‘Change my password’ page. You will be asked to enter your current password and then input your new password twice.

Your new password should be:

  • At least 8 characters long
  • Contain upper and lower case letters
  • We also recommend you put numbers into the password. A good way to incorporate numbers is to substitute numbers for letters that look similar – for instance:
    • ’1' for ‘i’
    • ’0' (zero) for ‘o’
    • ’5' for ‘s’
    • ’3' for ‘e’.
  • Once you have entered the new password you can click the ‘Change’ button at the bottom of the screen.

Forgotten Username:

The username of Biz Exchange may be your personal email address

How do I change account details such as delivery address?

You can update your overall delivery address for future orders. This can be found under the My Accounts section, from the top right hand menu of the marketplace. From the My Account section you will have a menu option called My details. From here you can Update personal details. Alternatively on your next order you can Add/ Edit your delivery address in the checkout.

How do I change payment details?

When you make your next purchase you will be able to Add/ Edit your payment details in the checkout.

Contact us / Help

How do I contact customer support if I have a problem navigating through BizExchange? Or if would like to speak to someone?

You can contact the cloudBuy Support  Team at [email protected] and we shall response to your query within 1 working day. Alternatively, you can contact the cloudBuy Customer Support team by contacting the Customer Support line @ +65 6100 1440 during normal business hours.

We ask that when you contact the team you have as much of the following information available as possible:

  • Your Username (used to login to the system)
  • The exact text of any error message (References such as Message ID or Purchase Order Number)
  • The supplier name (if you were connecting to a website) or customer name (for supplier transactions)

Making Payment

What payment method is acceptable to BizExchange?

All payment within Biz Exchange must be made via UOB Business Cards.

How do I amend / edit my card details?

When you make your next purchase you will be able to Add/ Edit your payment details in the checkout.

I am facing issues in completing the payment transaction via UOB Business Cards. Who should I contact to resolve my issue?

If you are having an issue with payments and it is related to your UOB Business Cards, kindly contact us via UOB Business Banking Hotline @ 6259 8188.

Managing My Orders

Can I see my previous orders?

You will be able to see your order history from the My Accounts section, you will have a menu option for Order history.

Can I change my delivery method, date or address?

You can update your overall delivery address for future orders. This can be found under the My Accounts section, you will have a menu option called My details. From here you can Update personal details. If you have a problem with your order we suggest you contact the supplier directly. To find the supplier’s contact details you will need to look at your order history and view your invoice. The supplier’s contact details will be in the top left hand corner.

How do I return an item?

If you have a problem with your order we suggest you contact the supplier directly. To find the supplier’s contact details you will need to look at your order history and view your invoice. The supplier’s contact details will be in the top left hand corner.

How do I print invoices or receipts?

You will be able to see your order history from the My Accounts section, from the top right hand menu of the marketplace. From the My Account section, you will have a menu option for Order history. You will be able to File and print from this page.

Can I track a refund?

Refunds are handled by the supplier directly, you will need to contact the supplier. To find the supplier’s contact details you will need to look at your order history and view your invoice. The supplier’s contact details will be in the top left hand corner.